FAQ Erin Poovey July 15, 2023

Frequently Asked Questions

Our standard massage is a therapeutic deep tissue massage’ different therapists have their own preferred methods.

Therapeutic or Ashiatsu session: You can undress to your comfort level. Most people are completely undressed and the therapist is trained to cover you appropriately as they work on each body section. You are never exposed, but it is totally up to you on what you decide to keep on. 

Mat session: Wear stretchy workout clothes. Men usually have a shirt on or are shirtless with sport shorts. Women usually have a sports bra and sport shorts. This is because there is a lot of stretching so you will need movable and comfortable clothing. 

You can absolutely get a massage before surgery! As for after your surgery, we recommend waiting at least two weeks after your procedure to come in for a massage (unless a doctor recommends you come in sooner).

In most cases, you can still receive massage with an injury. Be sure to let your therapist know of the injury so they can avoid irritating the area. 

If the injury is new and still inflamed, we recommend allowing the swelling to go down a bit before scheduling a massage. As long as you are feeling well enough to be seen and a doctor has not advised otherwise, come in and just let us know what’s going on. 

It’s up to you! If you get a massage before a highly physical weekend, you’ll be loosened up and less restricted in your movement; getting a massage after such a weekend/couple of days would do amazing work assisting in the recovery process. 

We just began accepting insurance in 2023! Please check with your insurance provider if massage is covered under your plan. You can also visit the insurance page on our website and fill out the form to see if you are covered – please make sure to attach a photo of the front and back of your insurance ID card!

If you have been given Worker’s Comp and massage is prescribed, you are covered!

If you were injured in an auto incident, see if the party that injured you has bodily injury coverage on their plan. Otherwise, MedPay might cover your massage. 

No, we do not have a military discount and we do not accept third party massage coupons. 

A credit card is needed to hold your appointment and to charge any last minute cancellation fees (see cancellation policy below), but we will not charge your card until after your massage services. 

If you need to cancel your appointment for any reason and at any time, please call us or cancel online. Cancellations can be made up to 24 hours prior to your appointment for no fee. Cancellations made within 24 hours of the appointment time are subject to a 50% late cancellation fee that will be charged to the card on file. Clients must call or email to cancel – failure to communicate cancellation of any kind will deem the appointment “no-call no-show, ” and the card on file will be charged 75% of the service price. 

Prepaid appointments are non-refundable. However, if you call and reschedule 24 hours prior to your appointment time, you may apply your prepayment to a future appointment. 

Same day appointments will be given a 4 hour grace period after the time of booking to cancel without charge. After that time, appointments are subject to the normal cancellation policy. 

A few of our therapists will see minors on a case-by-case basis. Please call the front desk at either location for availability. Massage services for clients under 18 may not be booked online. 

If you are running late to an appointment be sure to give us a call and let us know ahead of time. We will start a massage up to 20 minutes after the start time, after that it will be considered a cancellation and is subject to the cancellation fees. 

Unfortunately, we are unable to watch your child or pet during massage services. Children ages 10+ may sit in our lobby during your massage services so long as they respect the Camino Massage environment with minimal noise level. 

Any questions not answered? Give us a call or ask us below